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FAQ

CONTENTS

Site information

User information

Stats

Uploading
- Why can't I upload torrents?
- What criteria must I meet before I can join the Uploader team?

Downloading

How can I improve my download speed?

My ISP uses a transparent proxy. What should I do?

Why can't I connect? Is the site blocking me?
- Your ISP blocks the site's address

What if I can't find the answer to my problem here?
- You can try these:

	Site information - Top
	What is this bittorrent all about anyway? How do I get the files? Check out Brian's BitTorrent FAQ and Guide What is NZB and Usenet? NZB stands for News Binaries, or binaries as in contained files stored on another server. Today this is commonly know as UseNet, wich is a service that hosts any files for a Limited period of time called Retention. By having a UseNet account, everyone is allowed to post or "upload" files to the servers of your UseNet providers which could be a private company or your usual ISP provider. Most ISP providers have low Retention from 3-7 days which limits you to download the newly posted files within that week. The private UseNet providers like Giganews in this case have from 45-120 days of Binaries retention allowing you to have the ability to download those files for a longer period of time. AnimeHQ uploads it's Releases with the most reliable UseNet provider which is GigaNews. They have the best completion and Retention time. For more information about UseNet please visit http://en.wikipedia.org/wiki/Usenet How to download the content from our Usenet NZB Files First you will have to obtain a Usenet Client. We recommend that you get "Grabit". That client provides you a search panel to look through the Usenet database. Once you install Grabit, obtain the NZB file double click on it and it will instantly load in the Grabit Batch Download Section. PLEASE REMEMBER: To use Grabit you and download the content in our NZB's you must posess a Usenet account. Is my donation refundable? Once you make a donation, you're contributing towards the tracker's and Archive server expenses. The money is automatically sent for server subscription fees and is therefore non-refundable.

	User information - Top
	I registered an account but did not receive the confirmation e-mail! You can use this form to delete the account so you can re-register. Note though that if you didn't receive the email the first time it will probably not succeed the second time either so you should really try another email address. I've lost my user name or password! Can you send it to me? Please use this form to have the login details mailed back to you. So, what's MY ratio? Click on your profile, then on your user name (at the top). It's important to distinguish between your overall ratio and the individual ratio on each torrent you may be seeding or leeching. The overall ratio takes into account the total uploaded and downloaded from your account since you joined the site. The individual ratio takes into account those values for each torrent. You may see two symbols instead of a number: "Inf.", which is just an abbreviation for Infinity, and means that you have downloaded 0 bytes while uploading a non-zero amount (ul/dl becomes infinity); "---", which should be read as "non-available", and shows up when you have both downloaded and uploaded 0 bytes (ul/dl = 0/0 which is an indeterminate amount). Help! I cannot login!? This problem sometimes occurs with MSIE. Close all Internet Explorer windows and open Internet Options in the control panel. Click the Delete Cookies button. You should now be able to login.

Stats - Top

Most common reason for stats not updating

The user is cheating. (a.k.a. "Summary Ban")
The server is overloaded and unresponsive. Just try to keep the session open until the server responds again. (Flooding the server with consecutive manual updates is not recommended.)

Best practices

If a torrent you are currently leeching/seeding is not listed on your profile, just wait or force a manual update.
Make sure you exit your client properly, so that the tracker receives "event=completed".
If the tracker is down, do not stop seeding. As long as the tracker is back up before you exit the client the stats should update properly.

May I use any bittorrent client?

No, if you happen to be using a banned client you will receive the message:
"Banned client, Please goto http://www.majin2007.com for a list of acceptable clients."

Below you will find a list of the recommended and banned clients.

Allowed:

Any client that is not banned is allowed. We recommend µTorrent (v1.6+) and Azureus (v2.3.0.0+).

BANNED CLIENTS:

0P3R4H BT (it's a web browser, terrible torrent client).
Acquisition (based on old libtorrent, why would you buy a bittorrent client?!).
Arctic Torrent (based on old libtorrent, terribly basic client).
BitBuddy (based on old libtorrent, doesn't appear to be under active development anymore).
BitComet (extremely aggressive client, sometimes doesn't obey private flag).
BitLord (based on an old version of above and full of adware/spyware).
BitThief (quote from their homepage "it downloads from BitTorrent without contributing any resources itself.").
BitTorrent++ (poor implementation, not being developed).
BitTorrent PRO (azureus in disguise?).
BitTyrant (We forbid user-modified clients. This client falls into that category).
BitsOnWheels (announces to the tracker far too frequently - doesn't obey bittorrent protocol).
BitSpirit (bitcomet?).
Burst! (this client is dead).
Enhanced CTorrent (apparently it can't handle our tracker URL properly)
eXeem (announces every 370 seconds)
FlashGet (doesn't respect private flag [leaks onto DHT], doesn't send stopped event).
FrostWire (not compatible with our tracker, interferes with cheat client detection routines).
GetRight (acts like a web browser).
libtorrent based clients (clients based on old versions of libtorrent are banned, new ones should be excluded).
MLdonkey (honestly can't remember).
NovaTorrent (poor implementation, not being developed).
Rufus (built in [poor] client-spoofing abilities = very lame).
Shareaza (interferes with some cheat client detection routines).
SymTorrent (doesn't work properly with our tracker).
TorrentStorm (poor implementation, not being developed).
Tuotu (looks extremely suspicious, almost certainly shares BT information on emule network, also definitely doesn't work properly with our tracker [interferes with cheat client detection routines]).
WinMobile Torrent (doesn't work properly with our tracker).
Xtorrent (based on old, buggy transmission code, not free(!?), also see below)

Why is a torrent I'm leeching/seeding listed several times in my profile?

If for some reason (e.g. pc crash, or frozen client) your client exits improperly and you restart it, it will have a new peer_id, so it will show as a new torrent. The old one will never receive a "event=completed" or "event=stopped" and will be listed until some tracker timeout. Just ignore it, it will eventually go away.

I've finished or cancelled a torrent. Why is it still listed in my profile?

Some clients, notably TorrentStorm and Nova Torrent, do not report properly to the tracker when canceling or finishing a torrent. In that case the tracker will keep waiting for some message - and thus listing the torrent as seeding or leeching - until some timeout occurs. Just ignore it, it will eventually go away.

How do I become connectable?

The tracker has determined that you are firewalled or NATed and cannot accept incoming connections. In short, your ports are closed.

This means that other peers will be unable to connect to you, only you to them. Even worse, if two peers are both in this state they will not be able to connect at all. This has obviously a detrimental effect on the overall speed.

The way to solve the problem involves opening the ports used for incoming connections on your router to the same range you defined in your client.
Please refer to: Become connectable guide

	Uploading - Top
	Why can't I upload torrents? Only specially authorized users (Uploaders) have permission to upload torrents. What criteria must I meet before I can join the Uploader team? We do not accept uploader applications as this tracker only contains AnimeHQ content that is uploaded by senior staff members. This has nothing to do with the 'uploading' (seeding) in torrents, you can seed as much as you want!

Downloading - Top

How do I use the files I've downloaded?

Check out this guide.

Why did an active torrent suddenly disappear?

There may be three reasons for this:
(1) The torrent may have been out-of-sync with the site rules.
(2) The uploader may have deleted it because it was a bad release. A replacement will probably be uploaded to take its place.

How do I resume a broken download or reseed something?

Open the .torrent file. When your client asks you for a location, choose the location of the existing file(s) and it will resume/reseed the torrent.

Why do my downloads sometimes stall at 99%?

The more pieces you have, the harder it becomes to find peers who have pieces you are missing. That is why downloads sometimes slow down or even stall when there are just a few percent remaining. Just be patient and you will, sooner or later, get the remaining pieces.

What are these "a piece has failed an hash check" messages?

Bittorrent clients check the data they receive for integrity. When a piece fails this check it is automatically re-downloaded. Occasional hash fails are a common occurrence, and you shouldn't worry.

Some clients have an (advanced) option/preference to 'kick/ban clients that send you bad data' or similar. It should be turned on, since it makes sure that if a peer repeatedly sends you pieces that fail the hash check it will be ignored in the future.

The torrent is supposed to be 100MB. How come I downloaded 120MB?

See the hash fails topic. If your client receives bad data it will have to redownload it, therefore the total downloaded may be larger than the torrent size. Make sure the "kick/ban" option is turned on to minimize the extra downloads.

Why do I get a "rejected by tracker - Port xxxx is blacklisted" error?

Your client is reporting to the tracker that it uses one of the default bittorrent ports (6881-6889) or any other common p2p port for incoming connections.

This tracker does not allow clients to use ports commonly associated with p2p protocols. The reason for this is that it is a common practice for ISPs to throttle those ports (that is, limit the bandwidth, hence the speed).

The blocked ports list include, but is not neccessarily limited to, the following:

Direct Connect	411 - 413
Kazaa	1214
eDonkey	4662
Gnutella	6346 - 6347
BitTorrent	6881 - 6889

In order to use use our tracker you must configure your client to use any port range that does not contain those ports (a range within the region 49152 through 65535 is preferable, cf. IANA). Notice that some clients, like Azureus 2.0.7.0 or higher, use a single port for all torrents, while most others use one port per open torrent. The size of the range you choose should take this into account (typically less than 10 ports wide. There is no benefit whatsoever in choosing a wide range, and there are possible security implications).

These ports are used for connections between peers, not client to tracker. Therefore this change will not interfere with your ability to use other trackers (in fact it should increase your speed with torrents from any tracker, not just ours). Your client will also still be able to connect to peers that are using the standard ports. If your client does not allow custom ports to be used, you will have to switch to one that does.

Do not ask us, or in the forums, which ports you should choose. The more random the choice is the harder it will be for ISPs to catch on to us and start limiting speeds on the ports we use. If we simply define another range ISPs will start throttling that range also.

Finally, remember to forward the chosen ports in your router and/or open them in your firewall, should you have them.

What's this "IOError - [Errno13] Permission denied" error?

If you just want to fix it reboot your computer, it should solve the problem. Otherwise read on.

IOError means Input-Output Error, and that is a file system error, not a tracker one. It shows up when your client is for some reason unable to open the partially downloaded torrent files. The most common cause is two instances of the client to be running simultaneously: the last time the client was closed it somehow didn't really close but kept running in the background, and is therefore still locking the files, making it impossible for the new instance to open them.

A more uncommon occurrence is a corrupted FAT. A crash may result in corruption that makes the partially downloaded files unreadable, and the error ensues. Running scandisk should solve the problem. (Note that this may happen only if you're running Windows 9x - which only support FAT - or NT/2000/XP with FAT formatted hard drives. NTFS is much more robust and should never permit this problem.)

Why do I get "Banned client, Please goto http://www.majin2007.com for a list of acceptable clients."

Please see May I use any bitorrent client?

	How can I improve my download speed? - Top
	Do not immediately jump on new torrents The download speed mostly depends on the seeder-to-leecher ratio (SLR). Poor download speed is mainly a problem with new and very popular torrents where the SLR is low. (Proselytising sidenote: make sure you remember that you did not enjoy the low speed. Seed so that others will not endure the same.) There are a couple of things that you can try on your end to improve your speed: In particular, do not do it if you have a slow connection. The best speeds will be found around the half-life of a torrent, when the SLR will be at its highest. (The downside is that you will not be able to seed so much. It's up to you to balance the pros and cons of this.) Limit your upload speed The upload speed affects the download speed in essentially two ways: Bittorrent peers tend to favour those other peers that upload to them. This means that if A and B are leeching the same torrent and A is sending data to B at high speed then B will try to reciprocate. So due to this effect high upload speeds lead to high download speeds. Due to the way TCP works, when A is downloading something from B it has to keep telling B that it received the data sent to him. (These are called acknowledgements - ACKs -, a sort of "got it!" messages). If A fails to do this then B will stop sending data and wait. If A is uploading at full speed there may be no bandwidth left for the ACKs and they will be delayed. So due to this effect excessively high upload speeds lead to low download speeds. The full effect is a combination of the two. The upload should be kept as high as possible while allowing the ACKs to get through without delay. A good thumb rule is keeping the upload at about 80% of the theoretical upload speed. You will have to fine tune yours to find out what works best for you. (Remember that keeping the upload high has the additional benefit of helping with your ratio.) If you are running more than one instance of a client it is the overall upload speed that you must take into account. Some clients (e.g. Azureus) limit global upload speed, others (e.g. Shad0w's) do it on a per torrent basis. Know your client. The same applies if you are using your connection for anything else (e.g. browsing or ftp), always think of the overall upload speed. Limit the number of simultaneous connections Some operating systems (like Windows 9x) do not deal well with a large number of connections, and may even crash. Also some home routers (particularly when running NAT and/or firewall with stateful inspection services) tend to become slow or crash when having to deal with too many connections. There are no fixed values for this, you may try 60 or 100 and experiment with the value. Note that these numbers are additive, if you have two instances of a client running the numbers add up. Limit the number of simultaneous uploads Isn't this the same as above? No. Connections limit the number of peers your client is talking to and/or downloading from. Uploads limit the number of peers your client is actually uploading to. The ideal number is typically much lower than the number of connections, and highly dependent on your (physical) connection. Just give it some time As explained above peers favour other peers that upload to them. When you start leeching a new torrent you have nothing to offer to other peers and they will tend to ignore you. This makes the starts slow, in particular if, by change, the peers you are connected to include few or no seeders. The download speed should increase as soon as you have some pieces to share.

My ISP uses a transparent proxy. What should I do? - Top

What is a proxy?

Basically a middleman. When you are browsing a site through a proxy your requests are sent to the proxy and the proxy forwards them to the site instead of you connecting directly to the site. There are several classifications (the terminology is far from standard):

Transparent		A transparent proxy is one that needs no configuration on the clients. It works by automatically redirecting all port 80 traffic to the proxy. (Sometimes used as synonymous for non-anonymous.)
Explicit/Voluntary		Clients must configure their browsers to use them.
Anonymous		The proxy sends no client identification to the server. (HTTP_X_FORWARDED_FOR header is not sent; the server does not see your IP.)
Highly Anonymous		The proxy sends no client nor proxy identification to the server. (HTTP_X_FORWARDED_FOR, HTTP_VIA and HTTP_PROXY_CONNECTION headers are not sent; the server doesn't see your IP and doesn't even know you're using a proxy.)
Public		(Self explanatory)

A transparent proxy may or may not be anonymous, and there are several levels of anonymity.

How do I find out if I'm behind a (transparent/anonymous) proxy?

Try ProxyJudge. It lists the HTTP headers that the server where it is running received from you. The relevant ones are HTTP_CLIENT_IP, HTTP_X_FORWARDED_FOR and REMOTE_ADDR.

Why is my port listed as "---" even though I'm not NAT/Firewalled?

The tracker is quite smart at finding your real IP, but it does need the proxy to send the HTTP header HTTP_X_FORWARDED_FOR. If your ISP's proxy does not then what happens is that the tracker will interpret the proxy's IP address as the client's IP address. So when you login and the tracker tries to connect to your client to see if you are NAT/firewalled it will actually try to connect to the proxy on the port your client reports to be using for incoming connections. Naturally the proxy will not be listening on that port, the connection will fail and the tracker will think you are NAT/firewalled.

Can I bypass my ISP's proxy?

If your ISP only allows HTTP traffic through port 80 or blocks the usual proxy ports then you would need to use something like socks and that is outside the scope of this FAQ.

Otherwise you may try the following:

Choose any public non-anonymous proxy that does not use port 80 (e.g. from this, this or this list).
Configure your computer to use that proxy. For Windows XP, do Start, Control Panel, Internet Options, Connections, LAN Settings, Use a Proxy server, Advanced and type in the IP and port of your chosen proxy. Or from Internet Explorer use Tools, Internet Options, ...
(Facultative) Visit ProxyJudge. If you see an HTTP_X_FORWARDED_FOR in the list followed by your IP then everything should be ok, otherwise choose another proxy and try again.
Visit this site. Hopefully the tracker will now pickup your real IP (check your profile to make sure).

Notice that now you will be doing all your browsing through a public proxy, which are typically quite slow. Communications between peers do not use port 80 so their speed will not be affected by this, and should be better than when you were "unconnectable".

How do I make my bittorrent client use a proxy?

Just configure Windows XP as above. When you configure a proxy for Internet Explorer you're actually configuring a proxy for all HTTP traffic (thank Microsoft and their "IE as part of the OS policy" ). On the other hand if you use another browser (Opera/Mozilla/Firefox) and configure a proxy there you'll be configuring a proxy just for that browser. We don't know of any BT client that allows a proxy to be specified explicitly.

Why can't I signup from behind a proxy?

It is our policy not to allow new accounts to be opened from behind a proxy.

	Why can't I connect? Is the site blocking me? - Top
	Your ISP blocks the site's address (In first place, it's unlikely your ISP is doing so. DNS name resolution and/or network problems are the usual culprits.) There's nothing we can do. You should contact your ISP (or get a new one). Note that you can still visit the site via a proxy, follow the instructions in the relevant section. In this case it doesn't matter if the proxy is anonymous or not, or which port it listens to. Notice that you will always be listed as an "unconnectable" client because the tracker will be unable to check that you're capable of accepting incoming connections.

	What if I can\'t find the answer to my problem here? - Top
	You can try these: Post in the Forums, by all means. You'll find they are usually a friendly and helpful place, provided you follow a few basic guidelines: Make sure your problem is not really in this FAQ. There's no point in posting just to be sent back here. You can send a message to a staff member about your problem. And needless to say: be polite. Demanding help rarely works, asking for it usually does the trick. If you are looking for group specific information please refer to the official AnimeHQ FAQ.